Studio Manager Position at Textile Arts Center

TAC seeks a full-time, textile-trained Studio Manager (SM) to join its active team in Brooklyn. The SM is responsible for the daily general maintenance of the TAC studio, overseeing smooth operating for all programs, and managing overall studio use and scheduling. 

The Studio Manager reports to the Director of Operations and works closely with the Class Coordinator and other members of the TAC team. The SM must also have previous knowledge and experience in a range of textile arts, including: weaving, machine knitting, dyeing, screen printing. Experience working in a textile studio is highly preferred.

In addition to studio responsibilities, the SM will be expected to provide responsive, high-quality customer service that enhances the general public’s understanding of TAC’s services and programs. The SM will regularly respond to public inquiries made in person, online, and over the phone, working closely with other TAC staff to ensure the general public is informed about specific TAC classes, events, and programs. TAC students represent many diverse communities, abilities, geographies, and ages.  Sensitivity towards a wide variety of backgrounds and experiences, and a willingness to listen to and support others, is crucial to this role. 

• Location: Gowanus, Brooklyn TAC Studio
• Reports To: Director of Operations, Co-Executive Director
• Status: Full-Time (35 hours per week), Regular, Non-Exempt
• Rate: $24/ hr
• Schedule: Sunday through Thursday required
  • Sunday (10:30am-5:30pm) 7 hours
  • Monday (10:30am-5:30pm) 7 hours
  • Tuesday (3am-10pm) 7 hours
  • Wednesday (10:30am-5:30pm) 7 hours
  • Thursday  (10:30am-5:30pm) 7 hours

Essential Duties & Responsibilities:

Studio

• Daily studio maintenance including cleaning, organization, and inventory of the studio
• Manage inventory, ordering, sourcing, and vendor relations
• Manage material and equipment upkeep 
• Prep materials and maintain updated lists for all classes and events
• Manage Open Studio calendar, registration, and sign in
• Manage studio supply budget and expense reports
• Oversee and implement studio improvement projects
• Drive new relationships with local businesses and wholesalers
• Compile reporting on studio use and finances
• Answer all studio@textilesartscenter.com correspondence
• Hire, train, and schedule Work Exchange Studio Monitors
• Hire, train, and manage studio interns
• Manage equipment and studio sales through Square
• Coordinate equipment rentals and studio rentals
• Review and coordinate material donations and gifts
• Communicate with other program staff, instructors, students, and Artists in Residence about studio updates, schedule changes, and reminders
• Support Class Coordinator in shipping, class communications and management, meeting regularly
• Perform other duties to support the general operations of TAC as assigned
• Manage and communicate studio safety guidelines, keeping protocols up to date
• Studio Rentals
  • Communicate with current and prospective Studio Renters 
  • Manage Rental Studio availability
  • Work with Studio Manager in coordinating Studio maintenance and resetting
  • Work with Accounting Team to process billing and invoices
  • Work with Marketing Team to promote Studio availability

Customer Service

• In collaboration with Class Coordinator, provide time-sensitive and knowledgeable telephone, e-mail, and online registration support to all student, parent, and general inquiries; manage front desk on assigned days
• Support Director of Operations’ efforts to improve student experience and resolve escalated customer service issues
• Serve as studio monitor during set hours: oversee Open Studio student check in, and payment at front desk
• Provide studio tours and general TAC information to visitors as needed

Knowledge, Skills, & Qualifications:

Required:

• One (1) year experience in a studio environment
• Bachelor’s degree in an applicable field (BFA, BA/BS in Studio Art, etc) or equivalent experience (4 years in a directly relevant field) 
• Successful candidate must have at least basic knowledge of textile processes including weaving, screen printing, dyeing, knitting, and sewing
• Proven skills and aptitude to excel in a customer-focused and results-driven environment
• Strong verbal and written communication skills
• Ability to work well with others in a busy professional environment
• Solid organizational skills, multi-tasking ability, and attention to detail
• Demonstrated capacity to be reliable and highly productive
• Must be a proactive problem-solver, adaptive to a growing, changing organization
• Strong computer skills, with proficiency in Google applications
• Strong people-orientation, with demonstrated consensus-building and conflict resolution skills
• Demonstrated effectiveness and ability with public speaking
• Enthusiasm and dedication to the mission of Textile Arts Center

Preferred:

• Experience in a public-interfacing position
• A passion and knowledge of textile arts; curiosity to learn more and share information about our class offerings
• Proficiency on a Mac platform; website and database management experience is strongly preferred

Physical Requirements:

• Must be comfortable moving large packages and responding to general maintenance issues
• Construction experience and comfort with tools/equipment is strongly preferred

Pay Rate + Perks

• The hourly rate for this position is $24 per hour.
• The SM is entitled to paid time off, including holidays (listed below), 7 vacation days (40 hours), 5 sick days (40 hours), 3 personal days (24 hours).
• TAC is closed during set holidays, including Labor Day Weekend, Thanksgiving Break (usually 5 days), and Winter/Christmas Break (usually 2 weeks), Memorial Day Weekend, 4th of July weekend.
• All TAC staff have access to free adult classes and Open Studio use during the course of their employment.

To apply please send your resume, cover letter, and PDF portfolio (or link to website) to submit@textileartscenter.com. Please make sure the subject line reads  “Studio Manager – [your full name]”

Website link: https://textileartscenter.com/announcement/artists-programs-manager-open-call/